Shipping

1. Ground Shipping (USA)

  • We process and ship most online orders within 24 hours from our Torrance, CA warehouse to get your supplies to you as quickly as possible. If an item happens to be on backorder, we’ll let you know right away. Please note that large kit orders may require additional processing time, and freight shipments will be scheduled once we receive your delivery details.

  • Delivery times in business days:

    • Southern California: 1 day

    • Northern California: 2 days

    • East Coast: 5 days

  • Orders addressed to a P.O. Box or APO zip code are shipped by USPS Priority Mail, as UPS delivery isn’t available to those addresses.

2. Store Pickup (Southern California Area)

  • Select "Store Pickup" at checkout to pick up your order—no shipping fee.

  • We’ll email you in 24–48 hours when it’s ready. Then, simply visit our warehouse in Torrance, provide your name or order number, and you'll be on your way.

  • Need it ASAP? Let us know in the order notes, and we’ll do our best to prepare it immediately.

  • Pickup hours are Monday–Friday, 9 AM to 5 PM PST.

3. Freight Shipping (Large Orders)

  • For orders over 150 lbs, we ship via freight truck on a pallet.

  • To help ensure smooth delivery, please let us know if you need:

    • Lift gate truck (to unload the pallet from the truck to ground level)

    • Inside delivery (driver to pull the pallet just inside the doors of your warehouse or building)

    • White-glove service (i.e. moving the pallet to inner offices or upstairs via freight elevator, un-palletizing product, moving boxes, removing pallet & shipping materials from site) - These services may incur extra charges—just ask, and we’ll help you choose what’s right for your location and provide a quote.

4. International Shipping

  • We ship to the U.S. and Canada via UPS, USPS, or DHL. Any duties, taxes, or customs fees are the customer’s responsibility. For freight shipments to Canada, please provide information on your customs broker, if available.

  • For destinations outside these countries, contact us by at 888.733.7245 or quotes@moreprepared.com for a custom shipping quote.

  • Payments must be in U.S. dollars, and you can pay via PayPal or wire transfer.

5. Insurance & Special Conditions

  • Freight shipments to certain types of delivery locations require surcharges. This includes, military bases, airports, jails, government facilities, churches etc.

  • If your delivery location requires a Certificate of Insurance or similar, please let us know as early as possible. There may be additional fees depending on the complexity. 

  • During emergencies or disasters, shipping may be delayed due to demand spikes or shortages. If it’s urgent, you can request a full refund; otherwise, we’ll get your order to you as soon as possible. We appreciate your patience.

6. Shipping Estimates at Checkout

  • Occasionally, our website’s cart may calculate shipping costs too high, especially for large or multi-box orders. If you notice a high shipping charge, please contact us at 888.733.7245 or quotes@moreprepared.com—we’re happy to review it and provide a revised quote.