How do I place an order?

Online: www.moreprepared.com
Email: orders@moreprepared.com
Phone: 888.733.7245 or 310.676.3155
Mail: Send to 635 Hawaii Avenue, Torrance, CA 90503
Showroom/Pickup: 635 Hawaii Avenue, Torrance, CA 90503

What payment types do you accept?

We accept cash, credit cards, checks, and purchase orders. Accounts are available upon approved credit for schools, municipalities, government agencies, police and fire departments, public institutions, and industrial and commercial companies. If you are an international customer outside of the U.S and Canada, we accept Paypal, or wire transfers only.

Do you accept purchase orders?

Yes, please email it to orders@moreprepared.com.

Do you ship internationally?

Yes. Our website is set up to handle orders shipped to the U.S. and Canada via UPS or USPS. Please note that all customs, duties, taxes and fees are the responsibility of the customer or receiving party. If you would like to ship to any other country, please call us at 888.733.7245 or email us at quotes@moreprepared.com and we will give you a quote on shipping.

How quickly will I get my order?

Most orders are processed and shipped out via UPS within 24 to 48 hours from our warehouse in Torrance, CA. If there is a back order on an item, we will notify you via email and hold the order until it is complete. Transit times are as follows: East Coast (5 business days); Northern CA (2 business days); Southern CA (1 business day) via UPS Ground.

How do you handle shipment of large orders?

Large orders are generally shipped via freight truck on a pallet. We will always ship "best way" to save you as much as possible. Please let us know whether you have a loading dock and/or forklift to unload the pallet(s) from the truck and whether the delivery will be made in a residential or commercial neighborhood. We will also need your delivery hours and the receiver’s name and phone number. Inside and white glove services are available at an additional charge.

Can I pick up my order from your warehouse to save on shipping costs?

Yes. If you are in the Los Angeles area, you can stop by our warehouse in Torrance to see our products or pick up your order. Our business hours are 9am to 5pm, Monday through Friday.

Can you customize a kit for me?

Yes. Let us know what type of custom kit you are looking for and we will put it together for you. If you have specific items you would like in your kit, please let us know and we will give you a custom quote.

Can I get kits with custom imprinting of my company's logo?

Yes. The cost of custom imprinted bags will depend upon the quantity you order and the number of colors in your logo. Please send us the logo via email so that we can give you a proper quote. We also offer an embroidery option or custom printed labels and tags.

Do you offer volume or bulk discounts?

Yes. Please call or email us the items and quantities you are interested in, and we will get you a written quote.

What if I don’t see a product I am looking for on your website?

Please let us know what you need, and we will do our best to find it. We are always adding new products to our website to better serve our customers so check back often.

What is your return policy?

Your satisfaction is very important to us. If you are unhappy with your purchase, please let us know. Full refunds (less shipping costs) are available within 30 days. Our full return policy can be seen here.

Do you offer wholesale pricing on your products?

No, we do not offer wholesale pricing, however, we do have bulk discounts and the lowest prices on customized kits. If you would like us to manufacture your kits with your logo or label for resale (private label), we can help. Please call or email us at info@moreprepared.com for more information.