Before I purchased from More Prepared I did research for replacement earthquake kits, there were alot of choices out there many were expensive, didn't have everything I was looking for or I had to add additonal items to complete the kit which really brought the price up. More Prepared was definitely the best choice, I had questions so I called and spoke to a representative who was polite, helpful and answered all my questions. The easy part of it all was ordering, their site is user friendly and I received emails from the time I order it to delivery. I will definitely be ordering from More Prepared again :)